Understanding Order Statuses
Track your orders with ease. Each fulfillment method has specific statuses to keep you informed every step of the way.
Shipping Orders delivered via carrier services
Your order has been received and is being prepared for shipment.
Your shipping label has been printed and your order is in transit with the carrier. This status is updated automatically when the label is printed.
Your order has been successfully delivered. This status is updated automatically via carrier webhook when delivery is confirmed.
The order has been cancelled and will not be processed.
Payment has been returned to the original payment method.
The order is temporarily paused pending additional information or verification.
The order could not be completed due to payment or processing issues.
In-Store Pickup Orders picked up at your location
Your order has been received and is being prepared.
Your order is ready. Pull up and we'll bring it to your vehicle. The store clicks "Ready for Pickup" when your order is prepared and an email is sent to the customer to let them know to come pickup their order.
Your order has been delivered to your vehicle. The store confirms handoff when your order is delivered curbside.
The order has been cancelled and will not be processed.
Payment has been returned to the original payment method.
The order is temporarily paused pending additional information or verification.
The order could not be completed due to payment or processing issues.
Curbside Pickup Orders brought to your vehicle
Your order has been received and is being prepared.
Your order is ready. Pull up and we'll bring it to your vehicle. The store clicks "Ready for Pickup" when your order is prepared and an email is sent to the customer to let them know to come pickup their order.
Your order has been delivered to your vehicle. The store confirms handoff when your order is delivered curbside.
The order has been cancelled and will not be processed.
Payment has been returned to the original payment method.
The order is temporarily paused pending additional information or verification.
The order could not be completed due to payment or processing issues.
Local Delivery Orders delivered by store staff
Your order has been received and is being prepared for delivery.
Your order is on the way to your delivery address. The store clicks "Driver Dispatched" when the driver leaves with your order.
Your order has been successfully delivered. The store confirms delivery when the driver completes the drop-off.
The order has been cancelled and will not be processed.
Payment has been returned to the original payment method.
The order is temporarily paused pending additional information or verification.
The order could not be completed due to payment or processing issues.
DoorDash / Uber Eats / Instacart Orders fulfilled by third-party delivery services
Fully Automated: Third-party delivery orders are handled automatically. A driver is dispatched 15 minutes after the order is placed, and all status updates are managed via webhooks.
Your order has been received and is being prepared. A driver will be automatically dispatched 15 minutes after the order.
Your order has been given to the delivery driver. This status is updated automatically via webhook when the driver picks up your order.
Your order has been successfully delivered. This status is updated automatically via webhook when the driver completes delivery.
The order has been cancelled and will not be processed. This may occur automatically via webhook if the driver is unable to complete delivery.
Payment has been returned to the original payment method.
The order is temporarily paused pending additional information or verification.
The order could not be completed due to payment or processing issues.
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