What does the CMS Max LiveChat plugin do?

It stores the merchant-provided LiveChat embed code so the provider widget can be injected into the CMS Max frontend. LiveChat remains the conversation and agent platform.

Where do I customize the chat widget?

Manage supported appearance, position, spacing, visibility, mobile behavior, language, availability, forms, engagement, and security settings in the LiveChat account.

Can CMS Max keep the LiveChat widget maximized?

LiveChat provides widget JavaScript actions such as maximize. Any forced state should be separately configured and tested for consent, mobile usability, accessibility, interruption, and conversion impact.

How do I prevent overlap with mobile buttons?

Configure side and bottom spacing in LiveChat, then test the actual website with sticky actions, accessibility controls, cookie banners, support tools, keyboards, safe areas, and zoom.

Does CMS Max store LiveChat transcripts?

The current plugin is a settings-only embed integration and does not implement a CMS Max transcript model. Review provider storage, retention, access, export, and deletion behavior in LiveChat.

Will adding chat automatically increase conversions?

No. Outcomes depend on traffic, placement, page quality, staffing, response time, relevance, agent knowledge, customer trust, privacy, accessibility, performance, and measurement design.

Manage Account

LiveChat

Livechat V59 At 2x

FAQ's

How to keep the LiveChat popup maximized
Q: How to change the position of the LiveChat button on a CMS Max website.
A: You can adjust the position of the chat widget in your settings here https://my.livechatinc.com/settings/theme in position section, below the position section you can also adjust the chat widget displayed on mobile version of your website individually.

We recommend 40 px bottom spacing especially when using the mobile sticky buttons on CMS Max.
This will make sure the icon doesn't overlay the mobile sticky buttons

Videos

LiveChat: Product Tour
LiveChat Basic Chatting Features
LiveChat for Wordpress
LiveChat Product Cards for BigCommerce
LiveChat for WooCommerce
LC Tips Eye-catchers
LC Tips Canned Responses
LC Tips Groups
LC Tips Quality Badge and Quality Page
LC Tips Tags

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