Current CMS Max feature
Store the merchant-provided LiveChat embed code for frontend injection through the supported plugin settings.
Updated integration path
MyLiveChat Integration
The current supported CMS Max chat-widget path is LiveChat.
This legacy URL is preserved for people following an older link. CMS Max has a current native settings workflow for merchant-provided LiveChat code; it does not present MyLiveChat as the same product or promise a drop-in migration.
One maintained source
Use the maintained LiveChat page for the supported CMS Max workflow.
The current CMS Max codebase includes a settings-only LiveChat embed integration. The maintained guide explains code installation, widget placement, mobile spacing, consent, staffing, routing, privacy, testing, and ownership.
Provider-managed chat
LiveChat owns the widget, account, conversation infrastructure, agent tools, and provider-side customization.
Merchant-operated service
The merchant owns staffing, response quality, routing, privacy, transcript policy, escalation, measurement, and customer outcomes.
Integration path FAQ
Use the current page for planning and support.
The maintained destination carries the current CMS Max explanation, evidence, ownership, and next steps.
Does CMS Max currently support MyLiveChat?
The current verified CMS Max implementation is for LiveChat. This legacy MyLiveChat URL points to that maintained integration guide without claiming the products are interchangeable.
Can I reuse MyLiveChat code in the LiveChat plugin?
Do not assume that. Obtain the current website embed code from the supported LiveChat account and validate it through the CMS Max plugin workflow.
Where are the current chat setup instructions?
Use /plugins/livechat for the CMS Max support model, implementation sequence, provider sources, ownership, and testing guidance.
Current CMS Max path
Continue with the supported LiveChat workflow.
Use the current guide to prepare the provider account, embed code, placement, mobile behavior, privacy, staffing, testing, and operational ownership.
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