Troubleshooting

#My changes are not showing on the live site

This is one of the most common issues. Work through these steps in order:

1. Make sure you saved. Check that you clicked the Save button. Navigating away before saving discards your changes.
2. Check the visibility setting. The page, post, or content item may be set to Draft or another non-public status. Change it to Public and save again.
3. Clear your browser cache. Your browser may be showing you a cached version of the page. Press Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac) to force a refresh, or clear your browser history and reload.
4. Try a different browser or device. This helps confirm whether the issue is with your browser or the site itself.
5. Wait a moment. Some changes, such as menu updates or theme settings, may take a few seconds to apply across the site.

#I cannot log into the admin panel

• Double-check that you are visiting the correct URL: yourdomain.com/webadmin.
• Make sure you are using the email address that was used to set up your account.
• If your password is not working, use the Forgot your password? link on the login page to reset it.
• Check your spam folder for the password reset email if it does not arrive within a few minutes.
• If none of the above works, contact your site administrator or CMS Max support.

#The page returns a 404 error

A 404 error means the page was not found. Common causes:

• The page is set to Draft visibility — change it to Public to make it accessible.
• The page URL (slug) was changed — update any links pointing to the old URL.
• The page was deleted — if it was important, you may need to recreate it.
• You are visiting the wrong URL — double-check the address bar.

#My images are not displaying

• Confirm the image was fully uploaded (uploading large files can take a moment).
• Check that the image file is in a supported format (JPG, PNG, WebP, GIF, SVG).
• If the image appears in the Media Library but not on the page, try removing and re-inserting it in the content editor.
• Very large image files may time out during upload — compress the image first and try again.

#A form is not submitting or showing an error

• Make sure all required fields are filled in.
• Check that the file being uploaded (if any) is within the 50MB limit and is an accepted file type.
• If the form has a payment field, confirm the card details are entered correctly and the card is not expired.
• Try submitting in a different browser to rule out browser-specific issues.
• If the problem persists, contact support with the form name and the error message you are seeing.

#My email notifications from forms are not arriving

• Check your spam or junk folder.
• Make sure the notification email address is correctly entered in the form's notification settings.
• If your domain recently moved to CMS Max, email delivery may take up to 24 hours to stabilize as DNS settings propagate.
• Contact CMS Max support if the issue continues.

#My site looks different than expected after a theme change

• Navigate to Template > Theme Configuration and confirm the correct colors, fonts, and images are saved.
• Clear your browser cache with Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac).
• If a specific section looks wrong, check Template > Theme Sections to ensure the header, footer, or other sections are set correctly.

#DNS propagation: my old and new sites keep alternating

If you recently switched your domain to CMS Max and your old and new site alternate when you refresh the browser, this is normal. It is called DNS propagation and typically completes within 5 minutes to 24 hours.

Do not contact your marketing team or your previous website provider — this back-and-forth switching is a sign the transition is actively in progress. Contact CMS Max support only if the issue persists beyond 36 hours.

#A page I deleted is still showing up in Google

Google's index does not update instantly. After a page is deleted or set to Don't Crawl, it can take days or weeks for Google to remove it from search results. This is controlled by Google, not CMS Max.

To speed up removal, you can request removal through Google Search Console if you have it set up.

#My video is not autoplaying on mobile

Most mobile browsers require videos to be muted before they will autoplay. If your background video is not autoplaying on mobile:

• Make sure the video has the muted attribute set.
• Also set playsinline to prevent iOS from forcing fullscreen.
• Some older mobile browsers do not support autoplay at all, even when muted.

See Video FAQ for full details.

#I see "These credentials do not match our records" when logging in

This means the email and password combination does not match any account. Check for:

• Typos in the email address
• Caps Lock being on
• Using the wrong email (if you have multiple email addresses)

Use the Forgot your password? link to reset your password if needed.

Need help with something not covered here? Contact CMS Max support.